Cancellation & Refund Policy
At ORYN, we understand that plans can change. Our cancellation and refund policy is designed to keep the process simple and transparent for our guests.
Cancellation Policy
All cancellation requests must be submitted via email. Cancellation charges will apply based on the date on which the request is received:
- 31 days or more before the date of arrival:
5% of the total booking value will be retained. - 30–21 days before the date of arrival:
20% of the total booking value will be retained. - 20–11 days before the date of arrival:
30% of the total booking value will be retained. - 10–6 days before the date of arrival:
40% of the total booking value will be retained. - 5–3 days before the date of arrival:
50% of the total booking value will be retained. - Less than 2 days before the date of arrival:
No refund will be applicable.
Refund Policy
Where a refund is applicable, the amount will be calculated after deducting the relevant cancellation charges outlined above.
Refunds will be processed to the original mode of payment. The time taken for the amount to reflect may vary depending on the bank or payment provider.
Third-Party Bookings
Bookings made through online travel agencies or other third-party platforms will be subject to the cancellation and refund terms specified by the respective platform. Guests are requested to contact the booking provider directly for any cancellations or refund requests.
Special Offers & Packages
Promotional rates, special packages and limited-period offers may have separate cancellation and refund conditions, including non-refundable rates. The applicable terms will be clearly communicated at the time of booking and will supersede the standard policy.
Need Assistance?
For cancellations, booking modifications, or refund-related queries, please contact the ORYN reservations team through the contact details provided on our website.
