Terms & Conditions
Timing & Definitions
Cancellation Cut-off & Time Zone
All cancellation notice periods are calculated based on the scheduled date of arrival and follow Indian Standard Time (IST).
Any cancellation received on the date of arrival, regardless of the time received, will be considered a cancellation made less than 2 days before arrival.
Cancellation Request Date
Cancellation requests will be considered received based on the date and time the cancellation email is sent.
Requests received outside business hours (9:00 AM–6:00 PM, Monday–Saturday) or on public holidays may be processed on the next business day. However, the applicable cancellation date will be determined by the original email timestamp.
Total Booking Value
“Total booking value” refers to the complete amount payable for the stay, including room charges, applicable taxes and mandatory service charges.
Optional add-ons booked separately, such as spa treatments, airport transfers or à la carte dining, are excluded and may be subject to their own cancellation terms.
Cancellation & Refund Process
Refund Processing
Once a refund has been approved, ORYN will initiate it within 5–7 business days of cancellation confirmation.
After initiation, the amount may take approximately 7–14 business days to reflect in the original mode of payment, depending on the guest’s bank or payment provider.
Cancellation Confirmation
Once a cancellation request is received, ORYN will send an email acknowledgement along with a cancellation reference number within 24–48 hours.
Guests are advised to retain this reference number for any future communication regarding the cancellation or refund.
Partial Cancellations
If a guest wishes to reduce the number of nights or rooms in an existing reservation rather than cancel the entire booking, the applicable cancellation charges will apply only to the value of the portion being cancelled.
The relevant cancellation tier will be determined based on the date the amendment request is received.
Special Circumstances
Force Majeure & Exceptional Circumstances
In circumstances beyond a guest’s reasonable control, including natural disasters, government-imposed travel restrictions, medical emergencies or bereavement, ORYN may, at its discretion, waive or reduce the applicable cancellation charges.
Supporting documentation may be requested and all such cases will be reviewed individually.
No-Shows
If a guest does not arrive by the end of the confirmed arrival date and has not cancelled the reservation in advance, the booking will be treated as a no-show.
No refund will be applicable and the full booking value will be charged.
Rescheduling
Guests may request to reschedule their stay to alternative dates, subject to availability.
Requests made 7 days or more before the scheduled arrival date will not incur a cancellation charge. Any difference in room rates for the revised dates will apply.
Requests made less than 7 days before arrival will be treated as cancellations and the applicable cancellation charges will apply. A new booking will then need to be made for the revised dates.
Group & Long-Stay Bookings
Bookings of 5 rooms or more or stays of 7 nights or longer will be considered group or long-stay bookings and may be subject to separate cancellation and refund terms.
The applicable terms will be communicated at the time of booking confirmation.
Payment & Refunds
Deposits & Prepayments
Where a booking has been secured with a partial deposit rather than full prepayment, cancellation charges will be calculated against the total booking value, not only the deposit paid.
Any outstanding amount or refund due will be calculated according to the applicable cancellation terms.
Currency & Exchange Rates
For bookings paid in a currency other than INR, refunds will be processed in the original currency of payment.
ORYN will not be responsible for any difference in the refunded amount resulting from exchange-rate fluctuations between the date of booking and the date of refund.
Legal & Administrative
Governing Law
These Terms & Conditions are governed by the laws of India and the State of Telangana.
Any disputes arising in connection with a booking, cancellation or refund will be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.
Dispute Resolution
Guests who wish to raise a concern regarding a cancellation or refund calculation may contact the ORYN Reservations Manager with their booking reference and relevant details.
Where the matter cannot be resolved at this stage, it will be escalated to ORYN’s Guest Relations team for review within 10 business days.
