Privacy Policy

At ORYN, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, make a reservation or interact with our services.

By using the ORYN website or providing your personal information to us, you acknowledge the practices described in this policy.

1. Information We Collect

We may collect personal information when you make a booking, contact us, submit an enquiry, use our website or interact with ORYN.

This may include:

Name, age and contact details
Email address and phone number
Residential or billing address
Government-issued identification, where required
Booking and stay details, including check-in and check-out dates, room preferences and number of guests
Payment and transaction information
Dining, event or experience enquiries
Special requests and preferences
Feedback or other information voluntarily provided to us

When you use our website, certain technical information may also be collected automatically, including your IP address, browser type, device information, pages visited and website usage data.

2. How We Use Your Information

The information collected may be used to:

Process and manage reservations
Confirm bookings and payments
Facilitate check-in, accommodation and other guest services
Respond to enquiries and requests
Manage dining, event and experience bookings
Personalise and improve the guest experience
Communicate important information relating to a booking or stay
Improve our website, services and operations
Prevent fraud, misuse or unlawful activity
Meet legal, regulatory, accounting and security requirements
Send offers, updates or promotional communication where consent has been provided

Guests may opt out of promotional communication at any time.

3. Payment Information

Payments made through the ORYN website may be processed using secure third-party payment gateways.

Payment information will be handled in accordance with the security standards and privacy policies of the applicable payment provider. ORYN will only collect or retain payment information where necessary for processing reservations, payments, refunds or other authorised transactions.

4. Sharing of Information

ORYN may share personal information with trusted third parties where necessary to provide our services.

These may include:

Booking and reservation platforms
Payment processors
Website hosting and technology providers
Email, SMS and communication providers
Analytics and marketing service providers
Professional advisers and operational partners

Information may also be disclosed to government authorities, regulators or law-enforcement agencies where required by applicable law.

ORYN does not sell or rent guests’ personal information to unrelated third parties for their independent marketing purposes.

5. Cookies & Website Tracking

The ORYN website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand how visitors use the website and improve the overall browsing experience.

Cookies may also be used for analytics and relevant advertising or remarketing.

Guests can manage or disable cookies through their browser settings. Disabling certain cookies may affect some website or booking functions.

6. Data Security

ORYN takes reasonable technical, administrative and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

While appropriate safeguards are maintained, no online transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

Personal information will be retained only for as long as reasonably necessary to fulfil the purpose for which it was collected and to meet applicable legal, accounting, regulatory and operational requirements.

When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable law.

8. Your Rights & Choices

Subject to applicable law, guests may request to:

Access personal information held by ORYN
Correct inaccurate or incomplete information
Request deletion of personal information where applicable
Withdraw consent previously provided
Opt out of promotional communication
Raise a concern regarding the way personal information is being handled

ORYN may request appropriate identification before processing certain privacy-related requests.

9. Third-Party Websites & Booking Platforms

The ORYN website may contain links to third-party websites, booking platforms, payment gateways or other external services.

These websites operate under their own privacy policies and practices. ORYN is not responsible for the privacy practices, security or content of third-party websites.

Guests are encouraged to review the relevant privacy policy before providing personal information to an external platform.

10. Children & Minors

ORYN does not knowingly collect personal information directly from individuals under the age of 18 without the consent of a parent or legal guardian, except where required for a reservation, stay or legal compliance.

Where information relating to a minor is required, it should be provided by or with the consent of their parent or legal guardian.

11. Marketing Communications

Where guests have provided consent, ORYN may use their contact information to share offers, packages, experiences, events and other relevant updates.

Guests may withdraw their consent or unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting ORYN.

Withdrawal from marketing communications will not affect essential communication relating to an existing reservation, enquiry or stay.

12. Changes to This Privacy Policy

ORYN may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable legal requirements.

Any revised policy will be published on this website along with the updated Effective Date.

13. Contact Us

For questions, requests or concerns regarding this Privacy Policy or the use of your personal information, please contact:

ORYN
Survey No. 1222, ORR Circle, Karimnagar Highway
Shamirpet, Medchal, Hyderabad
Telangana – 500078, India

Email: marketing@orynexperience.com
Phone: +91 90590 73600